Showing posts with label Bureaucracy. Show all posts
Showing posts with label Bureaucracy. Show all posts

Sunday, February 3, 2013

Paper And People


                                                                           
Many people, and that includes me, believe that the government is too big, but they fear that the solution to the problem that many in Congress will suggest will be another department, charged with the responsibility of making it smaller. And of course that will make it bigger. For example, the full title of the Paperwork Reduction Act of 1995 (the PRA of 1980 apparently didn't do the trick) was “A bill to further the goals of the Paperwork Reduction Act to have Federal agencies become more responsible and publicly accountable for reducing the burden of Federal paperwork on the public, and for other purposes.” Even the title is too long. But the real test is whether the act did its job, to which the answer is an unequivocal “Yes and No.”

Q. Doesn't the PRA cause more paperwork, not less?
A. For government employees, yes. The objective of the law is to reduce the paperwork burden on the public. The process of trying to do that adds to government paperwork.i

So, the real goal, notwithstanding the professed aim of all the politicians, is not to decrease the amount of paperwork, but only what the public sees. (That used to be called “secrecy” and was decried. Now it's an important goal of government to “help” everyone. Congress has gone out of its way to find a method by which it is unnecessary for the public to read so much of what will affect them. Perhaps the title “Paperwork Reduction Act” is misleading, but it all sounds very noble.) How can the public not respond positively in the next election to anyone who voted for an act with that name.i It's the usual disconnect between what Congress wants us all to believe, and what is reality.ii


An example of the results of the Paperwork Reduction Act is the universal health care initiative passed during the previous Congress, which, nominally, is aimed at lessening our health care costs and providing care for all. The act was passed long after legislation to reduce paperwork – at a time when the government should have honed its skills at succinctness – but it is quite long and consumes a large amount of paper. After extensive time, money, personnel, and paper were utilized to draft legislation, Congress passed the “Patient Protection and Affordable Care Act” and the “Health Care and Education Reconciliation Act of 2010.” In bill form they amounted to between 2,000 and 3,000 pages (I don't know the actual number) but by reformatting, the bulk was reduced to 961 pages in the printed statutes. That's 425,116 words.i

But that's only the basic framework. Implementation of the statutes requires that the specifics be spelled out with regulations since the bills only indicate the goals, and the regulations bring wonder to all who see them. They amount to over 2,800,000 words.v To bring that into perspective, “War and Peace” is about 560,000 words long – far fewer than “Remembrance of Things Past” (1.2 million words. But the statutes and associated regulations and more than five and three quarter times the length of “War and Peace.” vi) It's hard to believe that all those who voted for them even read the original bills, let alone the regulations that followed. It is likely that the costs involved in writing and administering this legislation will increase paperwork, the number of bureaucrats needed to manage it, and the National Debt, while there are many questions about the ultimate effect on health care and its costs.

That long but necessary introduction aside, however, legislation like this – and while these statutes are not typical in size, they are far from unique in form – illustrates the extent of Congress's adherence to the spirit of the Paperwork Reduction Act. It demonstrates that the problem is far larger than we might have imagined.

With all of that as background then, it seems obvious that Congress is incapable of simplifying or unwilling to undertake it voluntarily, but legislators can only make things more complex and more costly. Even assuming that all of our legislation were necessary and honest – which it isn't – it can only lead to enlarging government costs. Inevitably the debt will continue to rise, as will the burden on those who follow us.

That's the way our government works. We increase costs while we need the to reduce them; we enlarge it while claiming to make the bureaucracy smaller. Increased revenues are certainly worth seeking, but until we lower the bills we're paying,vii we won't be able to start on the long path to balance the budget no matter how much we raise.

I'll start talking about that next week.




Next episode: “And For Other Purposes” – Too big to read and too important to fail.








i      U. S. Department of Health and Human Services. Human Services. An interesting choice for the responsibility to lessen paperwork and, presumably, the size of the beaurocracy charged with producing it.
See: http://www.hhs.gov/ocio/policy/collection/infocollectfaq.html
ii      Not surprisingly, it passed unanimously in both houses of Congress.
iii    More on that subject when I discuss some aspects of legislation. For the moment, note the “ ... and for other purposes” in the full title of the act.
iv     It's about ninety-two times the length of the Constitution.
v     Blaise Pascal wrote: “I apologize that this letter is so long. I did not have the time to make it short.” (The quotation has been, from time to time, attributed to others but it is generally accepted that Pascal authored it in its current form.) In the case of Congress, however, the absence of time was not the main motive, I fear, but there was an intentional desire to make the legislation unreadable, especially since some of its contents might be viewed negatively by other legislators. I suspect, as well, that Congress has neither the will nor the ability to do so.
vi    Indeed, the United States Constitution, on which our entire system of government is based, is under 4600 words in length. Of course that doesn't include the signatures of the Founders or the text of subsequent amendments. And the Declaration of Independence, by which we became a nation, is under 1400 words.
vii    In part by shortening the bills we're passing.

Sunday, September 25, 2011

The Solution

 

I was going through some old papers dating back to a time when I was involved in administration, and found this final examination. I must admit that I didn't read this at the time I started, but now I find that it explains a lot of what I experienced.

The Essentials of Administration
Part I

1. Increasing the number of regulations in an otherwise fixed system
      a. increases the efficiency of the operation
      b. increases the number of regulation makers
      c. both of the above
      d. I don't understand the question

2. Adding salaried administrators to an organization will
      a. lead to long-term cost savings
      b. encourage creative approaches to existing problems
      c. increase the number of salaried administrators
      d. I don't understand the question

3. Rules and regulations, as set forth in the administration manuals, are
      a. admirable
      b. a constant source of inspiration
      c. an unending cause for wonder
      d. I don't understand the question

4. When in doubt
      a. refer the matter to your superior
      b. write a new policy
      c. blame someone not present
      d. I don't understand the question

5. The primary purpose of copying someone on a memo is
      a. to cover yourself
      b. to get him or her involved
      c. to support the paper industry
      d. I don't understand the question

6. A good administrator will never
      a. make an unqualified decision
      b. accept responsibility for his or her mistake
      c. let others get credit for their own accomplishments
     d. I don't understand the question

7. Exceeding minimal job requirements by an employee should be
     a. viewed with suspicion
     b. grounds for sending the perpetrator to Coventry
     c. sufficient to justify psychiatric evaluation
     d. I don't understand the question

8. Bilingual capability is extremely important in the system because
      a. it permits you to obfuscate in two languages
      b. you may need to interact with other administrators who are only bilingual
      c. everyone knows it's important
      d. no habla ingles

9. A meaningful policy and procedures manual is
      a. uplifting
      b. the goal of every innovative administrator
      c. an oxymoron (like “innovative administrator”)
      d. I don't understand the question

10. It is important not to antagonize union members because
      a. the shop steward will call a strike and you'll be fired
      b. the shop steward will call a strike and you'll be fired
      c. it will lead to long and complicated grievance hearings after which the shop steward will call a strike and you'll be fired
      d. I don't understand the union contract

Part II

Match situations in column A with solutions in column B

C.                                                                                                           D.

1. An employee is smiling                                                 a. Ingratiate yourself with your
                                                                                                          boss

2. You are questioned about EEOC compliance        b. Fire him or her

3. You learn that an employee has kept copies          c. Warm up the paper shredder
of all your memos to him or her

4. Colleagues become quiet in your presence            d. Call a committee meeting

5. Supervisor (opposite sex) sends flowers                e. CYA

6. Supervisor (same sex) sends flowers                      f. Smile but don't commit yourself

7. You see a blind ad for a job that sounds                g. Give that person a mediocre
identical to yours                                                                     evaluation

8. Someone points out an error to you                       h. Call in sick

9. An auditor raises questions about the                    i. Spread a rumor
of the area you supervise

10. You are offered information damaging to           j. Have an asthmatic attack
your supervisor


Part III

Answer only one (1) of the following essay questions

1. Draw the ideal T.O. For the personnel office of an agency responsible for lowering costs of other agencies in city government. Please indicate numbers of salaried individuals in each job category, salary range, benefits, vacation schedule (including anticipated illnesses, funerals, etc.) and union status. A job description for each position should be included indicating only what is not the job of the person concerned.

2. An employee in you section discusses with you, in confidence, his thoughts about methods for computerization of the department and, during the course of the conversation, outlines his plans on a scrap of paper which he tosses into your waste basket. You are in total disagreement with his hare-brained Utopian drivel, however before your wastebasket is emptied you overhear your boss, an individual known to give large bonuses to those with useful suggestions, mention that he is interested in finding ways to “bring this operation into the Twenty-first Century.”
      a. List, in order of priority, the steps you would take in this situation.
      b. Describe the methods you would employ to ensure the credit going to the most deserving person so that he is fairly rewarded.
      c. Outline how you will spend your bonus.

3. Drawing upon the policies and procedures of your department, and with due consideration of the applicable federal, state, and city codes and regulations, as well as the significant judicial interpretations of those codes, design a new regulation to modify or counteract the effect of the most understandable and logical of your procedures so that it will be in conformity with the remainder.
             (Credit will be given in direct proportion to the complexity of the verbiage, the number of sections, subsections, paragraphs, and sub-paragraphs, and the potential for ambiguity and misinterpretation.)

4. You have just learned that there will be a surprise inspection of your department in 24 hours by a state auditor. Your manuals are completely outdated, your inventories cannot be accounted for, you are overspent by 137%, and several of your employees have been circulating a petition to have you discharged for sexual harassment. In order to come out of this “smelling like a rose,” indicate:
       a. how you will distract the auditor
       b. how you will select the appropriate sacrificial lamb(s)
       c. how you will convince the auditor that the various problems don't exist and, besides, it's your boss's fault, and
       d. that the whole concept of “sexual harassment” is a communist plot and a supervisor has certain reasonable prerogatives which come with the position. (Note: the auditor is of the opposite sex.)

5. List all the methods you know for killing a proposal by inaction. (Extra paper may be used for the answer to this question.)

6. The supervisor of another department has made a proposal which will save the organization several million dollars. This will be, however, at a cost of $362.41 to your department. Give the arguments against this proposal and prove the other supervisor is a dangerous spendthrift who will destroy the organization if permitted to pursue his plan.


Answers

Part I

1. d 2. d 3. d 4. d 5. d 6. d 7. d 8. d 9. d 10. d

Part II

1. e 2. e 3. e 4. e 5. e 6. e 7. e 8. e 9. e 10. e

While all the listed solutions in the second column are invaluable tools, (e) should always be the good administrator's first ploy. (For situations 5 and 6, literal as well as figurative compliance with this principle may be advisable.)

Part III

This was a trick question. None of the options should have been chosen. The proper administrative response would have been to hire a (not too) independent outside consultant (preferably one who will give you a vice-presidency in return for the lucrative contract) to choose which question, if any, should be answered.






Next episode: “My Demands Are Not Negotiable – What's Your Best Offer?” – What more can I say?